Course Descriptions
Welcome, TI's courses provide the best look at the most popular product and services in our industry today. Our courses provide more than a 50,000-foot view, as well as providing the most up to date industry content. Each student will receive a hardcopy particpant guide as well as a reference guide which includes the latest telecom glossary.
The courses listed here are geared for sales, customer service and technical consultant type audiences. After you have decided which course(s) you would like to attend please visit our "course schedule" and/or "register now" web page to register for a course(s).
There is a listing of our existing course descriptions below.
Courses Offered:
- Telecommunications Fundamentalsfor non-experts
- Basic Telephony
- Digital Technologies
- Frame Relay and Beyond
- TCP/IP Internetworking
- Additional Courses
- Advanced Training
- Telecom Training Group Library
- Overview
- Course Fees
Overview
Training Insights has developed a database of course modules covering topics such as:
- Telecommunications Fundamentals for Non-Experts
- Basic telephony
- LEC / CLEC services
- Long distance products/features
- Switched & Dedicated products
- Data communications
- AIN and number portability
- LAN/WAN Internetworking
- Internet Access
- TCP/IP protocols
- ISDN and Frame Relay
- Cellular and PCS
Public seminars are scheduled in major cities across the USA, as listed in our Course Schedule page.
Training Insights can tailor courseware to your company's network and procedures.
Private seminars can be conducted on your premises by prior arrangement.
Fundamentals
Fundamentals of Telecommunications for Non-Experts, including Frame Relay and Beyond
Have you ever sat in a meeting or in front of a customer and attempted to understand all of the acronyms and terminology. Virginia C. Smith is known for her ability to train highly technical technologies to non-technical audiences. Many have said that Virginia teaches using the KISS method "Keep It Simple Salesman".
If your desire is to unravel the complexity of the technologies that are being deployed today and in the future then this CLASS is for YOU!
Course Overview:
Just like driving a car with standard transmission, we will begin in first gear and move through to overdrive covering the following technologies:
Telephony:
- Basics of local and long distance network technologies (DLC, DTC, DTCI, IOT, IMT)
- Transmission mediums (Fiber, microwave, copper, coaxial, satellite)
- Transmission signals (analog and digital)
- Twisted pair and local loops
- Lines and trunks
- Switched access and dedicated access
- Signaling (MF, DTMF, E&M, Wink Start, Ground Start, Loop Start, )
- Customer premise equipment (Phones, PBX, Centrex, ACD,
- Network features and Advanced Intelligent Networks
- Common Channel Signaling System 7
- 800 Portability and Local Number Portability
- Virtual private networks
- IP Telephony (VoN and VoIP)
Data Communications:
- Characteristics of data
- What are protocols
- OSI Open Systems Interconnect Layers
- Networking terminology
- LAN components and Topologies (Star, Bus, and Ring)
- LAN configurations (physical media)
- Overview of protocols (TCP/IP, SDLC/SNA)
- Addressing
- WAN Technologies (X.25 and Frame Relay)
- Equipment (bridges, routers, switches, gateways, FRADs, and PADs)
- Fast Packet Technologies (Frame and Cell Relay [ATM])
- Voice over Frame Relay
- Voice over Cell Relay (ATM)
Digital Technologies:
- Overview of T Carrier (multiplexing, line coding, framing and equipment)
- Private Lines (Fractional T-1, T-1 point to point)
- Integrated T Carrier
- ISDN (BRI and PRI)
- DSL access facilities (IDSL, DSL, HDSL, ADSL, SDSL, EDSL, VDSL, SHDSL, RADSL)
- Time Division Multiplexing
- SONET (Bi-directional and unidirectional path switching)
- Wave Division Multiplexing and Dense Wave Division Multiplexing
Internet:
- History of the Internet
- Internet routing
- Overview of TCP/IP suite
- Access (dial-up, dedicated access, ISDN, DSL, cable modem, wireless)
- Addressing (IP and CIDR)
- MPEG
- VoN
- ISPs
Wireless Technologies:
- Overview of Cellular and PCS
- TDMA and CDMA Technologies
- GPS - Global positioning satellite
Question and answer session with Virginia
Basic Telephony
Basic Telecommunications Workshop
Course Highlights:
- History of the industry
- Configuration of local and long distance networks
- CCSS7 – Common Signaling System Seven
- Transmission mediums (copper, coaxial, fiber, microwave, satellite)
- Analog and Digital Signals
- The Public Switched Telephone Network (Local and Long Distance)
- LATA – Local Access Transport Area
- North American Numbering Plan
- Local Service Providers (ILECs, CAPs, CLECs, and Independents)
- Local lines, trunks, and local loops
- IXC- Interexchange Carriers
- Switched and Dedicated Access Long Distance
- Toll Free and Outbound Long Distance
- The Telecommunications Act of 1996 services
- CPE phone equipment from single line phones, to key systems, to PBXs
- Overview of Virtual Private Networks- VPN, private lines, data networks.
Digital Technologies
Course Highlights:
- Overview of the North American Digital Hierarchy, Digital Circuits, multiplexing, line coding, framing, Digital Signals, and T Carrier facilities.
- An overview of ISDN, Basic Rate Interface, Primary Rate Interface, B Channels, D Channels, H Channel, CPE, network equipment, features for voice and data, switched virtual circuits-SVC, and switched digital voice and data.
- Deploying T Carrier and ISDN facilities for Local and Long Distance.
- An introduction to DSL access facilities.
- How to position T Carrier, ISDN, and DSL.
Frame Relay and Beyond
Course Highlights:- Review basics of data communications to include the OSI- Open Systems Interconnect Layers.
- LAN/WAN technologies, internetworking; historical perspective of WAN networking solutions.
- Comparing frame relay to X.25.
- CPE, components of frame relay, port speeds, PVC, SVC, addressing-DLCI and E.164, CIR, DE, network congestion, frame relay applications, and network subscription.
- An introduction to ATM – Asynchronous Transfer Mode.
- Positioning Frame Relay and ATM.
TCP/IP Internetworking
Have you attempted to figure out IP addressing and, specifically, subnetting and subnetmasking? Well, this class was designed with you in mind!
Course Highlights:
- An overview of TCP.
- IP Version 4 and 6.
- History of the Internet.
- Breaking the confusion of IP addressing, masking, subnetting, and subnet masking.
- Overview of routing and routers.
- An introduction to VoIP (voice over IP).
Additional Courses Offered
- 800/888 to include: portability (STP, SSP, SCP); SMS and responsible organizations;call processes; features (SMS, advanced, and enhanced); and applications.
- Building a network to include: Transmission mediums and signals; circuit switching;switches; signaling; 2/4 wire; access nodes; NADH and SDH; local network and long distance networks; call processes; answer supervision; LATAs; Equipment; products and features.
- CALL CENTER: Inbound and/or Outbound customer care, equipment, handling customers over the phone, and application sales/service skills.
Advanced Courses:
The following courses can be tailored to meet your organization's specific product offerings. These courses can be delivered in a two- or three-day format. PREREQUISITES WILL APPLY.
- Concepts and terminology of ATM.
- Concepts of BISDN
- Fundamentals of SONET and the SDH
- AIN Networking, Number Portability.
- Fundamentals of Fiber Distributed Digital Interface (FDDI) and Copper Distributed Digital Interface (CDDI).
- Fundamentals of High Bit Rate Digital Subscriber Line (HDSL) and Asymmetrical Digital Subscriber Line (ADSL)
- Fundamentals of Personal Communications Services (PCS) to include CDMA.
Learning Objectives:
The above courses can be tailored for audiences of employees from sales, customer care,technical support field technicians or other areas. Materials developed to meet learning objectives are: multiple choice and essay tests; reviews; application selling case studies; and technical support case studies.
Training Course Fees
All training courses run for two days, unless otherwise stated. The registration fee is $1,295.00, US dollars, per registrant, and is payable by company check (sent by mail, or fax). Regrettably, we are unable to accept credit card payments, at this time.
Your fee covers your attendance and printed course materials, but does not include lodging or meals.
Please examine our course schedule to find out when we will be conducting a seminar at a location near you.
We have supplied an online registration form, which, when filled out, can either be submitted electronically, or printed out for mailing, or faxing.
Training Insights, Inc.
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