Consulting Services
Training Insights, Inc. provides course development, course delivery, on-going course maintenance/updates, and consulting. Courses are developed by tailoring our courseware to meet your company's policies and procedures, products and services, and network configuration. All developed courseware is licensed to you, our client, and can be used by your internal trainers and/or employees. Training Insights, Inc. also provides "Train the Trainer" certification in order that your staff trainers can apply your tailored TI content and methodology, thus meeting your continuing training demands and returning dividends on your investment.
Course Descriptions
TRAINING INSIGHTS, INC.
CURRICULA
Our powerful Solution Selling Curriculum empowers your Sales Executives to position your products to meet your customer's very specific application needs. "Contact us" to hear about this dynamic and very exciting track of courses and workshops. Support your company-customer links (sales, service, support), TODAY, to position your products and services as solutions!
Basic Voice Communications Manual and Workbook:
Learner-paced program that includes: history of the industry; configuration of local and long distance networks; CCSS7; transmission mediums/signals; LECs, CAPs, CLECs, ILECs, and IXCs; The Communications Act of 1996; LATAs; North American Numbering Plan; 800/888 to include portability; operator services; international; CPE phone equipment from single line phones, to key systems, to PBXs; how a call is billed; switched access; an overview of dedicated access; and VPNs.
Understanding the Telecommunications Act of 1996: Duration: 1 Day
Review history of telecom from 1984 to present day; the new LECs (CLEC, ILEC, ALEC); dialing parity; number portability; interconnection; the RBOC checklist; long distance; local resale; cellular; utilities; and cable. (TEST only)
Local Switched Services: Duration: 1 Day
Local Network; Local Loop; ANI; call processes; 800/888 basic, advanced, and enhanced features and services; ISDN features; the LATA and EAS/ECS measured services; 2/4 wire; simplex/half/full duplex; signaling; phone equipment; MF/DTMF; Centrex system and features; Loop Start and Ground Start. (TEST only).
- We also have courses for Local Resale and Facilities-based Services Training: Application Selling and Servicing the package of local, long distance, and Data.
- We have courses on Local Number Protability and Interpreting ILEC CSRs.
Long Distance Products: Duration: 1 ½ days
Long Distance Network, access methods, call processes, outbound, PAC codes, 800/888, calling cards, prepaid cards, operator services, directory assistance, international, billing, PIC Freeze, and Intralata Pre-subscription. (TEST only)
ADDITIONAL COURSES OFFERED
- 800/888 to include: portability (STP, SSP, SCP); SMS and responsible organizations; call processes; features (SMS, advanced, and enhanced);and applications.
- Building a network to include: Transmission mediums and signals; circuit switching; switches; signaling; 2/4 wire; access nodes; NADH and SDH; local network and long distance networks; call processes; answer supervision; LATAs; Equipment; products and features.
- CALL CENTER: Inbound and/or Outbound customer care, equipment, handling customers over the phone, and application sales/service skills.
ISDN-INTEGRATED SERVICES DIGITAL NETWORK:
ISDN Concepts: Duration: 2 days
Overview of circuit switching and SVCs; ISDN standards; BRI multi-point and point to point; SPIDs; PVCs; Signaling; equipment; LAPD protocol; multi-rate ISDN and bandwidth on demand; and circuit configuration. (TEST only)
APPLICATIONS SELLING ISDN: Duration: 2 days
Overview of ISDN; PRI/BRI; applications; CPE, ISPs, features, and techniques for selling ISDN applications. (case studies)
Basics of T1: Duration: 2 days
Review switched access; Dedicated Access Lines (DAL); analog to digital conversion; fundamentals of T1 and the North American Digital Hierarchy; dedicated access services and features; T1 point to point; partitioned T1; fractional T1; overview of circuit design; and T1 equipment. Based on the audience either an application selling module or a technical customer service module is also included. (Case Studies)
Advanced T1/T3: Duration: 2 Days
Review NADH; T1/T3 Multiplexing and equipment; fiber and copper loops; overview of CSU; line coding; framing; PAM/PCM, ADPCM, CODEC; jacks; digital PBX and DTI cards; DS0 traffic analysis; and ISDN PRI concepts. (Case Studies)
VoIP-Voice Over Internet Protocol:
A Technical Introduction to VoIP: Duration: 2 days
Topics include: review of the AIN, review of CCSS7, the PSTN, IP, equipment, signaling, VoIP equipment, Overview of IP Telephony, G.711, G.729, ACELP, H.323, SIP, PoS, IP to ATM.
Internet/IP
The Internet and IPng: Duration: 2 1/2 days
Topics include: History of the Internet, the OSI, TCP, IPv4-IPv6 including IPng, CIDR addressing, DHCP and NAT, routing on the Internet, application protocols, routing protocols, MPLS, Internet2, DNS, WWW, webhosting technologies, peering, dial-up, RADIUS and proxy servers, DSL, security, dedicated access, PoS, NAPs, and MAEs.
VPN:
VPN-Virtual Private Networks: Duration: 2 days
Topics include: Definition of VPN; review of voice VPNs; VPN applications; protocols to include IPsec, PPTP, L2TP; encryption and encapsulation; VPN equipment; diffserv, CoS, public and private key interface; MPLS/tag switching; ATM and Frame as a VPN solution; the Internet as a VPN solution; and building VPN solutions.
FRAME RELAY:
APPLICATION SELLING FRAME RELAY: Duration: 2 days
Overview of frame relay; review of X.25; virtual circuits; data communications from the early 60’s to today; overview LAN/WAN and SNA; frame relay frames; PVC, CIR, and DLCI; Frame Relay Ports; terminology and applications; configuring frame relay solutions; NNI and UNI; and selling/presenting frame relay. (Case Studies)
LAN/WAN INTERNETWORKING WITH FRAME RELAY: Duration: 2 days
Prerequisite: Application Selling Frame Relay
Review frame relay, OSI, FR standards, LANs, WANs, overview of the Internet, bridging, routing, protocols, encapsulation, IP addressing, networking, sub-networking, masking, and CPE equipment. (Case Studies)
ATM:
A Technical Introduction to ATM: Duration: 2 days
Topics include: An overview of ATM, a comparison between frames and cells, QoS, ATM Forum AAL, traffic parameters, delay parameters, UNI, PNNI, cell header, cell payload, VP/VC, ATM Forum leaky bucket, traffic shaping, applications to QoS, ATM equipment, and building/configuring solutions.
FUTURE TECHNOLOGIES COURSE DESCRIPTION
If you have been curious about where the telecommunications industry is going and exactly what technologies (i.e. wireless, fiber, satellite) will survive then this course is for you.
Course Delivery Options:
2 day leader led class (offered monthly starting in June 2001)
Course Topics:
Next Generation Networks: Traditional networks as opposed to the new NGN, pushing the network closer to the customer, deploying undisruptive technologies.
Wireless Technologies: Review of TDMA and CDMA, GSM, GPS and MMDS
Electrical to Optical: MPLS, STS, Fiber, SONET/SDH, DWDM, Customized bandwidth, LAMDA (lightwave)
Acronym Key:
|
CDMA: Code Division Multiple Access DWDM: Dense Wave Division Multiplexing GPS: Global Positioning Satellite GSM: Global Systems for Mobile Communication MMDS: Microwave Multipoint Distribution MPLS: Multiprotocol Label Switching NGN: Next Generation Network TDMA: Time Division Multiple Access SONET/SDH: Synchronous Optical Network/Synchronous Digital Hierarchy STS: Synchronous Transport Service |
ADVANCED COURSES:
The following courses can be tailored to meet your organization's specific product offerings. These courses can be delivered in a 2 or 3 day format. PREREQUISITES WILL APPLY.
- Concepts and terminology of ATM
- Concepts of BISDN
- Fundamentals of SONET and the SDH
- AIN Networking, Number Portability
- Fundamentals of Fiber Distributed Digital Interface (FDDI) and Copper Distributed Digital Interface (CDDI)
- Fundamentals of High Bit Rate Digital Subscriber Line (HDSL) and Asymmetrical Digital Subscriber Line (ADSL)
- Fundamentals of Personal Communications Services (PCS) to include CDMA
LEARNING OBJECTIVES:
The above courses can be tailored for audiences such as: sales, customer care, technical support, or field technicians. Materials developed for learning objectives are: multiple choice and essay tests, reviews, application selling case studies, and technical support case studies.
TRAINING INSIGHTS, INC. LIBRARY
We also have a resource of "How to Sell Manuals" in our library which are ideal for Agents, Distributors, and Network Marketing programs. Topics include: Selling to a Commercial Customer, Selling to a Residential Customer, Selling a CLEC's Products and Services, Selling Long Distance, Selling Local Exchange Services, and Selling Broadband Applications.
Training Insights, Inc.
Email: